Why is motivational interviewing important in case management?

Motivational interviewing is crucial in case management because it enhances patient motivation and commitment to change. This approach is centered around understanding the patient's perspective and fostering a collaborative relationship, rather than imposing change from a position of authority. By engaging patients in a conversation that supports their autonomy and self-efficacy, motivational interviewing helps them identify their own reasons for change and encourages them to take ownership of their behavior. This empowers patients, making them more likely to commit to treatment plans and take actionable steps toward their health goals.

The other choices do not align with the core principles of motivational interviewing. Shifting responsibility to the case manager or emphasizing therapist authority contradicts the supportive, client-centered nature of this technique. Additionally, attempting to avoid difficult conversations does not foster genuine engagement or understanding, which are essential for effective case management and positive patient outcomes.