What is the primary role of a case manager in end-of-life care?

The primary role of a case manager in end-of-life care is to ensure that patients receive palliative care and support. This role emphasizes comfort and quality of life for the patient, prioritizing their needs, preferences, and dignity during a critical phase of life. Case managers coordinate various services, facilitate communication among the healthcare team, patients, and families, and help navigate the complexities of healthcare systems to align care with the patient’s goals.

Palliative care is not focused on curing an illness but rather on alleviating symptoms and providing psychological and spiritual support. This holistic approach acknowledges the multifaceted needs of patients facing serious illnesses and encourages a compassionate environment where patients can explore their values and wishes regarding end-of-life decisions.

In contrast, focusing on invasive procedures to prolong life, solely concentrating on curative treatments, or maintaining strict control over patient decisions are not aligned with the primary objectives of end-of-life care. Such approaches may not respect patient autonomy or prioritize their comfort and personal preferences in this sensitive stage.