What is included in the individual credentialing of a case manager?

The individual credentialing of a case manager focuses on verifying the qualifications, experience, and professional background of the case manager to ensure they meet the necessary standards for practice. The review of a provider's malpractice history is a critical component of this process. It helps to confirm that the case manager has a clean record in terms of professional conduct, which is essential for maintaining quality care and safeguarding clients' interests. Addressing malpractice history informs not only the competency of the case manager but also minimizes risk to clients and organizations.

In contrast, the other options—monitoring client satisfaction, assessment of the office environment, and collecting client feedback and suggestions—are more closely related to ongoing quality improvement and client relationship management, rather than the initial credentialing process. They focus on aspects related to service delivery and not on verifying the professional qualifications of the case manager.