What is an essential skill for case managers in patient engagement?

An essential skill for case managers in patient engagement is effective communication with patients about their care plan. This involves not just sharing information but also ensuring that patients understand their treatment options, the rationale behind their care plan, and the next steps they need to take. Good communication promotes patient understanding and compliance, builds trust, and fosters a collaborative environment where patients feel they are active participants in their own care.

This approach enhances patient-centered care because it allows for a dialogue where patients can ask questions, express concerns, and provide feedback about their treatment. When case managers communicate effectively, they empower patients, leading to better health outcomes and higher satisfaction with care.

Other approaches such as using medical jargon or limiting discussions to clinical symptoms detract from this essential communication. Medical jargon can alienate patients and prevent them from fully understanding their situation, while a focus on only clinical symptoms ignores the holistic view of the patient's needs, including emotional and social aspects. Additionally, a one-way communication style can lead to disengagement and a lack of trust, ultimately hindering the effectiveness of the care provided.