What does the term "case management model" refer to?

The term "case management model" refers to a framework that organizes case management practice. This framework encompasses the principles, processes, and structures that guide professionals in delivering effective case management services. It provides a systematic approach to ensure that clients receive the appropriate resources and support tailored to their specific needs.

A case management model outlines the roles and responsibilities of case managers, the methods for assessing clients' needs, and strategies for coordinating care among different providers. It ensures consistency in case management practices, promoting improved patient outcomes and efficient use of resources.

The other options pertain to specific aspects of healthcare that do not encapsulate the broader organizational aspect of case management. A specific disease treatment protocol focuses only on clinical guidelines for particular illnesses, a financial management system deals with the financial aspects of healthcare without addressing care coordination, and a patient satisfaction survey methodology measures patient experiences, which is only one component of the overall case management process.