Name a major trend influencing the future of case management.

The major trend influencing the future of case management is the greater reliance on telehealth and virtual care technologies. This shift is primarily driven by the increasing demand for accessible healthcare and the desire to improve patient engagement and satisfaction. Telehealth allows case managers to provide consultations remotely, which can enhance the efficiency of care delivery, especially for patients who may have mobility issues or live in remote areas.

Additionally, the COVID-19 pandemic significantly accelerated the adoption of telehealth services, demonstrating the viability and effectiveness of virtual care models. As patients become more comfortable with receiving care via telehealth platforms, case managers are increasingly integrating these technologies into their practices. This trend not only facilitates timely interventions and follow-ups but also supports a more personalized and holistic approach to patient care, ultimately leading to better health outcomes.

The other options reflect trends that do not align with current movements in healthcare. Traditional face-to-face consultations may still be important, but they do not represent a major trend influencing the future as telehealth does. A decreased emphasis on patient education contradicts the shift toward empowering patients with knowledge for self-management of their health. Likewise, lower adoption of electronic health records would undermine the efficiency and communication improvements that are crucial in case management today. Thus, reliance on telehealth and virtual